Patron Services and Concession Stand Lead (PT)

Patron Services and Concession Stand Lead

Summary:

The Patron Services and Concession Stand Lead is a part-time hourly employee whose primary function is the daily operation and supervision of the Patron Services and Concession Stand staff. This position ensures company goals, guidelines and standards are met on a daily basis by our part-time team. This position serves to support the Front Of House Management in all aspects of the operation, with a special focus on training and upholding standards. Leadership and Bar experience is a key part of this role.

General description of responsibilities:

-Train, motivate and supervise a diverse group of staff members to work in the Box Office and Concession Stand to provide efficient and friendly customer service to guests.

-Complete training materials with new hires serve as trainer

-Coach and oversee Patron Services Reps on proper policy and standards

-Work alongside staff in various positions such as Greeter, Box Office, Cocktail Service and Concession Stand staff; understanding you are responsible for enforcing policy and direction provided by management.

-Assist with closing out cashiers as directed by management.

-Serve as the responsible person on duty after Senior Manager leaves for the evening. Including handling emergency procedures and securing the building.

-Maintaining restroom cleanliness and standards.

-Maintaining a clean, safe and customer service oriented environment for our patrons. Respond quickly to guest feedback and concerns in a customer centric manner.

-Stocking and conducting Weekly inventory of Concession Stand items. Notify House Management of any variances. This includes logging new inventory.

-Prepare simple order guide sheet to Senior House Manager to order.

-Responsible for the uniform appearance of the staff in correspondence with the uniform code.

-Conduct an annual yearly inventory with House Management.

-Oversee and assist with event set-up (including: tables, chairs, linens, queue lines)

-Suggest and develop specialty cocktails for events and screening train staff on properly making them

-Ensure OSHA and Health Standards are met.

-Ensure a clean and safe environment. Communicate cleanliness issues to Head of Housekeeping. Report safety concerns to Senior House Manager and City of Tampa.

-Enforce house safety, cash handling, wardrobe and guest service policies.

-Provide guidance to staff, volunteers and guest in the event of an emergency.

-Maintain regular communication with Senior House Manager and Asst. House Managers of the operation, including attendance at weekly staff meeting.

-Other responsibilities as assigned by Tampa Theatre Management.

Qualifications:

-Available a minimum 3 week nights starting at 4p- midnight in addition to Saturday and Sunday, and “All hands on deck” dates

-Minimum of a high school diploma or GED equivalent.

-Minimum of 3 months in a leadership role

-Minimum amount of time off request monthly. Must be available holidays.

-Ability to lift up to 40lbs and carry up and down stairs

-Ability to climb stairs frequently

-Full Service Bartending experience

-Comfortable standing for extended periods of time

-Ability to write and speak English fluently

-Basic computer skills (Word, Outlook, and Excel)

-Ability to work effectively in a fast paced environment

-Strong and effective communication skills

– Self-motivated with strong organizational skills

-Experience working in a customer centered environment

-Ability to consistently display a positive, friendly and energetic attitude and appearance

-Must be available weekends, holidays and evenings.

-Comfortable working in a small ticket booth for extended periods of time

-Ability to obtain ServSafe Alcohol within 30 days of employment

Preferred Qualifications:

–Experience with Micros

-Bar supervisor experience preferred but not required

Reports to: Sr. Patron Services and Concession Stand Lead and Front of House Management

This position has a starting hourly rate of $13.00. The employee will work 20-30 hours a week, with a 6 month average of under 25hrs a week. The schedule will entail mainly evenings, weekends, and holidays. The exact schedule from week to week may vary depending on the Theatre’s event schedule. Schedules run Friday through Thursday.

If interested, fill out and submit an application at the Tampa Theatre online. Tampa Theatre’s policies and practices are consistent with all federal and state legislation directed toward taking steps to promote equal opportunity in all aspects of employment.

Tampa Theatre Employment Application

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Employment Experience
For the last 10 years, please identify all employers and provide detailed information for all periods of unemployment. This section must be completed in full. Resumes are not accepted as a response to this section.
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Starting Wage:
Ending Wage:
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Company Address
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APPLICANT’S CERTIFICATION, AUTHORIZATION, AND RELEASE
Please read this section carefully, by checking corresponding box for each statement you are certifying its accuracy.
I certify that the information I provided in this Employment Application is correct and complete. I understand that any false or incomplete information may disqualify me for employment and it may also be grounds for termination of my employment if discovered after start working for the Tampa Theatre.*
- I Certify this statement
I authorize the Tampa Theatre or its designated representatives to investigate the information I have provided in this Employment Application by contacting previous employers, schools, references, and others for verification. I hereby release, hold harmless, and indemnify the Tampa Theatre from any claims or liability resulting from its investigation of any information in this Employment Application. In addition, I release, hold harmless, and indemnify my previous employers, schools, references, and others from all claims or liability resulting from the Tampa Theatre’s investigation.*
- I Authorize
I understand that if the Tampa Theatre offers me a job, it will be for no guaranteed period of time and either myself or the Tampa Theatre can terminate the employment relationship with or without notice or cause at any time. I understand that no person other than the President of the Tampa Theatre can enter into employment agreements with any person and that neither this Employment Application nor any of the Tampa Theatre’s employment policies, whether contained in an employee handbook or not, constitute an employment contract or modification of my at-will employment relationship with the Tampa Theatre. I further understand that no oral or written representations by any Tampa Theatre representative shall be deemed to constitute the terms of an implied employment contract.*
- I Understand
I understand that the ability to climb stairs is required as the Tampa Theatre, as a historic site, is not required to install an elevator.*
- I Understand
I understand that the Tampa Theatre is a drug-free workplace and that the Tampa Theatre reserves the right to drug test any applicant or employee.*
- I Understand
I understand that if I choose to participate in the Tampa Theatre’s medical insurance program, I may be required by to complete a medical questionnaire provided by the insurance carrier.*
- I Understand
I understand that the Tampa Theatre is an equal opportunity employer and that its policy is to make employment decisions without regard to sex, race, color, national origin, age, disability, marital status, or any other legally protected category. I agree that if at any time during the application or hiring process I believe I have been discriminated against on the basis of any legally protected category, I will raise that concern with the Tampa Theatre’s Human Resources Department immediately.*
- I Understand
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