Assistant House Manager (PT) - Tampa Theatre Employment
Assistant House Manager – Job Description
The Assistant House Manager is a part-time hourly employee whose primary function is the daily operation and supervision of the Front-of House Department and its staff. This position ensures company goals, guidelines and standards are met on a daily basis by our part-time team. This position serves to support the Senior House Manager in all aspects of the Front-of House operation and serves as the Theatre’s Manager on Duty in the absence of the Senior House Manager.
General description of responsibilities:
-Train, motivate and supervise a diverse group of staff members working in the Box Office, Bar/ Concession Stand, and other Front-of-House Roles. Supervise Patron Services Leads.
-Provide coaching, corrective action and documentation on Front-of-House Staff performance.
-Participate in conducting annual staff reviews.
-Cover Front-of-House team member positions weekly.
-Prepare nightly bank deposits and consolidate the Theatre’s daily sales report into a master reconciliation report.
-Prepare all front-of-house paperwork to expected standards.
-Assist in hiring of staff members when needed.
-Open and close theatre securing all perimeters.
-Oversee security protocols are met and supervise security team during larger events.
-Maintaining a clean, safe and customer service oriented environment for our patrons.
-Respond quickly to guest feedback and concerns in a customer centric manner.
-Assist with the advancement of rental events. Communicate event updates to the Senior House Manager and events folder.
-Maintaining office filing system.
-Monitor concessions inventory, implement and maintain inventory controls.
-Serve as manager on School Field Trips.
-Oversee and assist with events, including event set-up tables, chairs, linens, and remote bars.
-Ensure OSHA and Health Standards are met.
-Ensure a clean and safe environment. Communicate cleanliness issues to Housekeeping personnel. Report safety concerns to the Senior House Manager and City of Tampa.
-Enforce house safety, cash handling, wardrobe and guest service policies.
-Provide guidance to staff and guest in the event of an emergency.
-Comfortable making announcement from stage as needed in emergency situations.
-Maintain regular communication with the Senior House Manager, Asst. House Manager and Patron Services Leads on the operation.
-Must maintain an exceptional level of attendance and promptness.
-Work closely with production personnel to coordinate and oversee the overall event success.
-Serve as Theatre’s Manager on Duty in the absence of the Senior House Manager.
-Other responsibilities as assigned by Tampa Theatre Senior Management, including attendance at the weekly staff meeting.
–Must be a minimum of 21 years of age
-Available for all morning field trips with notice, available Thursday – Sunday all times.
-Available for all live events with notice.
-Strong Reasoning skills. Identify problems, gather relevant data, and note possible causes of problems.
-Take action beyond what is necessarily called for, and perform tasks with a minimal amount of supervision.
-Perform under pressure and/or opposition, in a fast paced environment.
-Minimum of 1 year cash handling and supervisory experience
-Ability to lift 40lbs
-Ability to climb stairs, routinely throughout the shift
-Comfortable standing for extended periods of time
-Ability to write and speak English fluently
-Strong Mathematical Skills
-Strong computer skills (Word, Outlook, and Excel)
-Experience working in a customer centered environment
-Ability to consistently display a positive, friendly and energetic attitude and appearance
-Must be available weekends, holidays and evenings.
-Comfortable working in a small ticket booth for extended periods of time
-Minimal time-off needs are expected
-Experience with MICROS/ Oracle point-of–sale
-Experience supervising or managing bar staff
-Experience working in a theater or other ticketing office
-Experience supervising volunteers
Reports to: Anthony J Gonzalez (Senior House Manager)
This part-time position will receive an hourly rate of $13.00. The employee will work 15-32 hours a week, with a 6 month average of 20hrs a week. Schedules will entail mainly evenings, weekends, and holidays. The exact schedule from week to week will vary depending on the Theatre’s event schedule. This position will work most holidays, at a time and a half rate. Primary work days will be Thursday-Sunday.
If interested, fill out and submit an application and availability form via email or in person at the Tampa Theatre Box Office (711 N Franklin Street, Tampa, Fl. 33602). Tampa Theatre’s policies and practices are consistent with all federal and state legislation directed toward taking steps to promote equal opportunity in all aspects of employment.
Phone calls will not be accepted or returned.