BOX OFFICE & OPERATIONS MANAGER

Box Office & Operations Manager

Resumes will not be reviewed or considered, unless accompanied by a Tampa Theatre Application. (See bottom of page)

Box Office & Operations Manager

CLOSES: Wednesday, June 21, 2023, 4:00 pm
EMPLOYMENT STATUS: Permanent, Full-Time
SALARY & BENEFITS: $41,000-$46,000, Plus Benefits Package
REPORTS TO: Senior Operations Manager

Tampa Theatre is an Equal Opportunity Employer.

OVERVIEW:

The successful applicant will become a key member of the Tampa Theatre’s intrepid full-time staff who work to protect, preserve, and program the Theatre for the benefit of the community. A beloved community landmark since 1926, Tampa Theatre today is a 501(c)(3) non-profit organization that presents more than 700 films, concerts, education programs, and special events each year. This individual will help oversee and effectively manage the day to day Box Office Operations for Tampa Theatre by performing a variety of administrative, public relations, and clerical functions, providing support for daytime and evening operations as required. The Box Office Manager will ensure a hospitable, smooth, and efficient operation. Additional responsibilities may include acting as the initial point of contact with rental clients regarding the booking of Tampa Theatre facilities and assisting with or taking the lead on operational projects as assigned. This position leads by example at all times and provides the highest level of customer service. General work hours fall between 10:00 AM and 6:00 PM, Monday through Friday; however, given the nature of the arts and entertainment business, evening and weekend work will be required for major reserved seating events and certain other events as they may occur.

Public Contact: This role is highly visible and interacts with patrons, donors, members, sponsors, volunteers, community-based partners,vendors, and rental clients. Extensive public contact requires that the candidate possess the ability to deal both tactfully and effectively with individuals and groups on every level and have the ability to handle problems, guaranteeing the smooth and effective operation of the Theatre and the utmost in customer satisfaction.

ESSENTIAL JOB FUNCTIONS:

Box Office Management:

Masterfully performs any and all functions of a box office cashier and provides relief coverage to daytime box office staff as needed.
Keeps all Front of House and Box Office personnel informed of changes to or new developments in planning for Theatre sponsored and/or rental events.
Prepares all needed documentation, reports, and reconciliations for settlements.
Reports sales to outside promoters, partners, and key Theatre personnel.
Responsible for WILL-CALL and MAILED ticket printing and reporting.
Keeps up to date with industry ticketing practices, protocols, and system developments to ensure best value effectiveness and disseminates relevant knowledge to other staff members.
Assists in the packaging, postage, and delivery of mailed concert/live events.
Produces weekly film box office reports for distributors.
Oversees WILL-CALL activities associated with major events, troubleshoots and resolves ticketing issues and helps to resolve seating issues in coordination with the Front of House Manager.
Provides detailed sales and financial reports on a timely basis; maintains all ticket office records.
Knowledge of cash management principles and/or procedures including the ability to sort, check, count, and reconcile.
Prepares, provides, and accounts for the cash made available to box office personnel for ticket sales.
Knowledge of credit card operations and procedures.
Assists the Senior Staff in maintaining a strong and cordial relationship with the Tampa Theatre Board of Directors, Members, Donors, and Sponsors particularly, as related to ticketing issues.
Keeps all Front of House and Box Office personnel informed of changes to or new developments in planning for Theatre sponsored and/or rental events.

Operations Management:

Keeps all Front of House and Box Office personnel informed of changes to or new developments in planning for Theatre sponsored and/or rental events.
Assists in building film and reserved seating events in a timely, accurate manner as programming is scheduled
Processes new and renewing Tampa Theatre membership payments and produces Membership fulfillment packages.
Handles the processing and reporting of business and box office checks and recurring credit card payments in our portal.
Assists in coordination of reservations, payments, and communications as necessary regarding the Tampa Theatre summer camp registration process.
Assists as coordinator for outside security staff and volunteers during major live events.
Helps reinforce house safety policies for all events, especially touring shows with outside crews and rental clients.
At the direction of the Senior Operations Manager, assists in reviewing and correcting a daily master reconciliation report.
May conduct regular off-site pick-up and delivery runs.
May distribute mail and other communications internally
General filing, tasks and other duties as assigned.

Rental Client Coordination:

Responds to initial rental inquiries via email, phone, and in-person.
Provides preliminary information regarding rates, scheduling, and feasibility.
Conducts initial facility walk-throughs with prospective rental clients.

MINIMUM QUALIFICATIONS:

Graduation from an accredited high school or a general equivalence diploma (GED) plus three (3) years experience in the field of box office and / or front of house administration, preferably in a live event or movie theater environment; or the equivalent in education, training, and experience, providing the necessary knowledge, skills, and abilities. Information Technology or Spanish language skills a plus.

PREFERRED QUALIFICATIONS:

Experience working as a Manager, General Manager or Box Office Manager in a busy multi-plex movie theater, as a Manager, Concessions Manager, and/or Event Coordinator at a mid-to-large sized event venue.
Volunteer supervision experience a plus.
Experience with eTix, Ticketmaster or other similar ticketing systems a plus.
Experience with MICROS/Oracle point-of-sale system a plus.
Knowledge of current Information Technology trends and platforms a plus.
Proficiency in Spanish language a plus

JOB BASED COMPETENCIES:

Knowledge of theatre box office administration including strong public relations skills.
Knowledge of and experience with Ticketmaster, Ticketforce, Etix, and/or other similar computerized event ticketing systems and ability to learn, implement, and manage new systems.
Ability to express oneself clearly and concisely, orally and in writing.
Strong general math skills, including the ability to handle cash-related transactions accurately and ethically.
Sufficient accounting training and/or experience to properly reconcile box office reports, employee shift paperwork, and oversee other employees’ reports.
Ability to receive and respond to a wide range of public inquiries, disputes, complaints, and special problems
involving errors in transaction charges, seat assignments, and/or other related situations.
Ability to take initiative and prioritize multiple competing tasks.
Excellent time-management, problem-solving, and organization skills are essential.
Ability to analyze facts and to exercise sound judgment.
Ability to understand and follow complex oral and written instructions.
Ability to work with close attention to detail and to maintain confidentiality.
Ability to establish and maintain effective working relationships with other employees, the general public, performing artists, and their representatives.
Skilled in the use of computers in a PC, Windows-based operating environment and proficient in Microsoft Office programs Excel, Word, and Outlook.
Ability to work adaptable and irregular shifts, including nights, weekends, and holidays, as required by the event schedule.
Ability to work professionally, and support management decisions in a positive, tactful manner.

PHYSICAL REQUIREMENTS:

Position requires walking, stooping, bending, reaching, standing for short periods of time, the occasional lifting of
items up to 30 lbs. and the ability to frequently climb and descend stairs. Position also requires hearing to
accurately understand information at normal spoken word levels and visual observation for reviewing, checking,
preparing, and maintaining written and computer files. Manual dexterity to operate standard office, data entry,
and other related equipment is required.

APPLICATION REQUIREMENTS:

Please send cover letter describing qualifications, resume, three business references and completed application
form to job@tampatheatre.org, with subject line: Box Office Manager. Please clearly label all attachments &
include a listing of all attachments within the body of the email. Hard copy application packages may be mailed
to: Tampa Theatre-Box Office, ATT: JOBS, 711 N Franklin Street, Tampa, FL, 33602. Application packages may be
dropped off in person at the same address, Monday-Friday, 10:00 AM-6:00 PM ONLY. No phone calls please.

Click this link for a printable .pdf of this job description.

TIMELINE:

Applications deadline: Applications must be received no later than June 21, 2023 at 4:00pm
Interview notification: The highest scoring applicants will be notified via email, no later than June 29, to arrange a preliminary interview.
Targeted Hire Date: mid-to-late July

If interested, fill out below application. No applications will be accepted without the form at the link below filled out. Phone calls and walk-ups will not be accepted.

Tampa Theatre is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Tampa Theatre makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Tampa Theatre Employment Application

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TAMPA THEATRE EMPLOYMENT APPLICATION
Thank you for submitting this Employment Application to Tampa Theatre. To be considered for employment with Tampa Theatre, YOU MUST COMPLETE THIS ENTIRE EMPLOYMENT APPLICATION. Do not leave any questions unanswered or any blanks without any information. We do not accept résumés instead of this Employment Application or to answer any questions in this Employment Application. If you need extra space, please attach additional pages. You may also submit a résumé in addition to this form. If you need any assistance in completing this application, please let us know. Tampa Theatre complies with all federal and state immigration laws requiring it to employ only United States citizens or foreign nationals who have a legal right to work in the United States. As a condition of employment, all employees must submit documentation showing they are legally authorized to work in the United States. This Employment Application is not a contract. If you are accepted for employment, you will be employed at-will, which means either you or the Tampa Theatre may end your employment at any time. This Employment Application is only valid for 90 days. If you wish to be considered for employment after 90 days, you must submit a new Employment Application.
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APPLICANT’S CERTIFICATION, AUTHORIZATION, AND RELEASE
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I understand that if the Tampa Theatre offers me a job, it will be for no guaranteed period of time and either myself or the Tampa Theatre can terminate the employment relationship with or without notice or cause at any time. I understand that no person other than the President of the Tampa Theatre can enter into employment agreements with any person and that neither this Employment Application nor any of the Tampa Theatre’s employment policies, whether contained in an employee handbook or not, constitute an employment contract or modification of my at-will employment relationship with the Tampa Theatre. I further understand that no oral or written representations by any Tampa Theatre representative shall be deemed to constitute the terms of an implied employment contract.*
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I understand that the ability to climb stairs is required as the Tampa Theatre, as a historic site, is not required to install an elevator.*
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